Frequently Asked Questions



What are your delivery times?

Our delivery times are 3 to 7 days. We deliver your product directly to the shipping address you will mention in your order


How do I track my parcel?

We will automatically send you your tracking number and a link by email in your order confirmation, so you can follow the progress of your parcel in real time.


Are returns handled?

Klapsters allows you to return your order within 30 days of receipt. During this period, we'll send you a returns slip by email, which you'll glue to your parcel.


Are payments secure?

On Klapsters.com, all payments are secured by SSL encryption, which secures and prevents information sharing. Your informations are strictly private and we want to keep it that way.


How do I contact customer service?

You can contact Klapsters via our contact form or by email at client-service@klapsters.com, Monday to Friday from 9am to 6pm and Saturday and Sunday from 10am to 4pm. Our costumer success operators will answer all your inqueries as quickly as possible.